The European Union has established a platform to assist consumers in submitting complaints regarding any disputes they are involved in. “Yes Experiences Portugal” is committed to providing the necessary information to help you exercise your right to complain with an official, impartial third-party entity, known as a “dispute resolution entity,” which will assist in resolving the dispute at hand.
Suppose you are dissatisfied with a purchase of a service from “Yes Experiences Portugal” or with the proposed resolution. In that case, you can access the official EU Online Dispute Resolution platform, EU ODR Platform, to submit your dispute.
Alternative Dispute Resolution (ADR) offers you, our valued customer, the ability to resolve conflicts with our assistance, providing a pathway to resolution outside of court proceedings. The general process involves an impartial third party who acts as an intermediary between you and Yes Experiences Portugal. This intermediary may suggest or impose a solution or facilitate a discussion to reach an agreement. Various names, including mediation, conciliation, arbitration, or competent commission in consumer disputes, know ADR. It is typically less costly, less formal, and quicker than court proceedings.
“Yes Experiences Portugal” recommends the following entities for Alternative Dispute Resolution:
“Yes Experiences Portugal”, our commitment to customer satisfaction includes providing clear pathways for dispute resolution. We encourage our customers to utilize these resources for a faster, more straightforward, and more amicable resolution process.
